As long as there is a purchasing demand and orders in the market, it depends on who can buy the flowers.
Is it difficult to place foreign trade orders? I don't think it's difficult. In today's rapidly developing internet, as long as foreign trade salespeople tap the keyboard, orders will roll in. Do you think placing an order is difficult? Of course, with the development of the Internet, there are also many drawbacks. For example, customers often send inquiries to most export companies in the industry, and then follow the inquiries to inquire around the world. In the current sluggish economic environment and fierce competition, we are indeed facing the dilemma of difficulty in placing orders.
However, as long as there is a purchasing demand and market order, it depends on who the flowers are. My experience over the years has been that foreign trade is a long-term and enduring job, and one should not eat hot tofu in a hurry; Meanwhile, foreign trade is also a very complex process. We can learn international trade or business English. Although we are related majors, apart from some foreign trade terms and theories, there is no textbook that tells us how to develop customers, such as how to win customers. Because there is too much knowledge and mystery in the process of foreign trade, it is impossible to understand these different cases in a short period of time.
However, no matter what, I always believe that people can make things happen. Any job, as long as we work hard, there will always be a day of spring. Fluent English, agile thinking, passion and persistence for foreign trade, unremitting efforts and perseverance, all have the potential to make us a shining star on the path of foreign trade.
Today, I would like to share with you a shortcut that foreign trade professionals must take: clear thinking and unremitting efforts. The following is a brief description of responding to customer inquiries, complaints, and finalizing orders.
Reply to inquiry
Friends who have done foreign trade know that many times, when we receive inquiries, customers do not explicitly tell us their needs during the first inquiry. At this time, how we respond is particularly important.
For inexperienced newcomers, no matter what happens, they will first post a long introduction on the company profile, explaining how powerful the company is, how advantageous it is, and so on. Then, they will attach all the company's quotations, fearing that customers will miss any products, and finally anxiously wait for their response. Generally speaking, these hopeful emails will eventually sink into the sea without any news. On the contrary, if we can guide customers clearly, thoughtfully, and accurately, the response rate and order rate will be much higher.
When we receive inquiries, I think we can do this: first, we should carefully read the customer's inquiry requirements and understand their meaning; Then, based on some characteristics of our product, we provided suggestions and quotations, including delivery date, minimum order quantity, payment method, etc; Meanwhile, if some details require customer confirmation, they can be clearly listed and requested to be confirmed by the customer. It is very necessary to emphasize our advantages in this product during communication. If there are some very convincing successful cases, you can also give customers confidence while telling them.
Of course, while doing this work, try to simplify complex problems as much as possible. If there are multiple-choice questions, try to have the client answer them instead of filling in the blank. Most of the time, our customers are also confused about our issues. Few foreign clients are as diligent as Chinese people, and they are usually unwilling to answer our questions.
Remember, ignore the customer's question, answer the wrong question, and say that your own counteroffer is a failure. I remember many years ago, a Venera client replied to my email saying, "Joan, you are the only person who answered my question.". At that time, due to the industry's inability to meet customer requirements, I answered truthfully and provided suggestions.
We may not be able to follow the requirements of some clients, but we can explain the reasons based on the facts and explain that when we can do it in the future, we will inform the clients again. I believe the client will be happy to see such a friendly response.
Finally, if we can communicate via phone simultaneously after sending an email, we will stand out among many competitors and make customers remember us and our company intuitively in a short period of time.
Except for customers in Southeast Asia, most customers in other countries have time differences. If we can respond to customer emails as soon as possible, it is also an absolutely advantageous measure to shorten the long cycle problems caused by time differences. Even if you cannot reply to customization